Privacy Policy

Company: Viva Home Tech S.L.

CIF: B93776169

Registered address: Calle Las Hierbas 40, 03191 Pinar de Campoverde, Alicante, Spain

Email: info@vivahomeair.com

Phone: +34 613 613 800

Viva Smart is a brand of Viva Home Tech S.L. (CIF B93776169), which is the data controller responsible for your personal data in accordance with the EU General Data Protection Regulation (GDPR/RGPD) and the Spanish LSSI-CE (Ley de Servicios de la Sociedad de la Informacion y de Comercio Electronico).

We collect personal data only when you voluntarily provide it through our website. This includes:

• Contact forms: Name, email address, phone number, and your message.
• Quote/lead request forms: Name, email, phone, property type, location, service required, and any additional details you provide.
• WhatsApp contact: When you contact us via WhatsApp, your phone number and message content.
• Technical data: IP address, browser type, device type, and pages visited (collected automatically via server logs).

We process your personal data under the following legal bases as defined by Article 6 of the GDPR:

• Consent: When you submit a contact or quote request form, you consent to us processing your data to respond to your inquiry.
• Contractual necessity: When processing is necessary for the performance of a service agreement.
• Legitimate interest: For website analytics, security, and improving our services.
• Legal obligation: When required by Spanish or EU law.

Your personal data is used to:

• Respond to your inquiries and provide quotes.
• Schedule and deliver HVAC installation, maintenance, and repair services.
• Communicate service updates, appointment confirmations, and follow-ups.
• Improve our website and services.
• Comply with legal and regulatory requirements.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Contact form submissions: Up to 12 months after last contact, unless a service relationship is established.
• Client records: For the duration of the service relationship plus the legally required retention period under Spanish law (typically 5 years for tax/accounting purposes).
• Technical logs: Up to 12 months.

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data ("right to be forgotten").
• Right to data portability: Receive your data in a structured, machine-readable format.
• Right to restrict processing: Request that we limit how we use your data.
• Right to object: Object to the processing of your data for specific purposes.
• Right to withdraw consent: Withdraw your consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at info@vivahomeair.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

Our website may use the following third-party services:

• Hosting provider: Our website is hosted on servers within the EU/EEA.
• Google Analytics (when enabled): For anonymous website usage statistics. See our Cookie Policy for details.
• WhatsApp (Meta): If you choose to contact us via WhatsApp, Meta's privacy policy applies to that communication channel.
• PostHog (product analytics, mobile app): When you use our VivaSense app while logged in, we analyse how the app is used (screens visited, interactions, session replays with all text inputs masked) to detect usability problems and improve the service. Data is processed by PostHog on EU Cloud servers (Frankfurt) under our legitimate interest in improving a service you have contracted (Art. 6.1.f GDPR). You are identified only by your internal client ID and first name — never by email, phone, or payment data. You can object at any time by writing to info@vivahomeair.com and we will exclude your account from analytics.

We do not transfer personal data outside the EU/EEA unless adequate safeguards are in place as required by the GDPR.

Our website uses cookies. For full details on the types of cookies we use and how to manage them, please see our Cookie Policy.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption, secure server infrastructure, and restricted access controls.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy or how we handle your data, contact us at:

Email: info@vivahomeair.com

Location: Costa Blanca, Alicante, Spain